If you are getting the ND error code on your Samsung washer, this means it will NOT DRAIN. This error occurs when the washer cannot drain or at times it cannot spin properly. It is most commonly called: Water Does Not Drain From Washer. The information below will show you how to correct and reset the washer to clear the ND error code.
Samsung washer ND error code
When your Samsung Washing Machine will not drain or spin AND the “nd” error code is shown… Do the following to fix the washer yourself…
1 – Make sure the wash size is not too big.
2 – Be sure the clothing in the washer is balanced.
(If the tub is overfilled with clothing, the wash tub cannot spin at faster speeds, the washer may shut off if this is the case)
3 – Make sure the washer water drain hose (the drain hose from washer to wall) is straight and has no bends.
Washer drain hose – Make sure it is not bent or clogged
Make sure the washer drain hose is not pushed far into the draining pipe.
NOTE: A siphoning effect will happen if the drain hose is pushed in too far… thus causing water to come back into the washing machine.
Be sure washer drain hose is not in drain pipe too deep
1 – Make sure the washing machine door is completely closed.
2 – Be sure the pump filter is clean and not clogged or blocked in any way.
(The washing machine will not drain or spin if the pump debris filter is clogged. Here is info for How To Clean The Filter On A Front Loading Washer.)
3 – Make sure the washing machine is completely level. Use a level and put it on top of the washer to be sure it is level on the ground. If you find the washer not to be level, use the legs on the washer to level it.
Is the washing machine door locked? Clean the pump filter out as this will lessen the water level and unlock the door lock.
Samsung front load washer filter location
The ND error is NO DRAIN. If you have any issues dealing with your Samsung washer and the ND error code, please leave a question or comment below and we can provide assistance. Please leave the model number of your washer so we can assist further.
Written by Keith Schneerer
Certified Appliance Tech · Founder, RemoveAndReplace.com
Keith has spent 30+ years repairing machines, starting as a military mechanic and later maintaining food processing equipment before moving into appliance repair. He founded RemoveAndReplace.com to share field-tested repair advice.
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You need to drain the washing machine , you have to much water sitting in there . Go to the access door , place bowl under the hose and take off end cap and let it drain . Door will then unlock itself
I have a samsung washer with the ND error code. I figured out that I need a new drain pump but now I cannot unlock the door to get the clothes out. What can I do?
Hi, I have Samsung front load washer, model # WF316LAS/XAA. I am having exactly the same problem as you described and stopped at 37 minutes. If wait long enough, it will turn on error code nd (no drain). I have checked pump, drain horses and changed door switch. None of these help. Have you resolved your problem?.
Can anyone pleased help.
I have a Samsung Front Load Silver Care washer WF306LAW/XAC.
I am getting the nd error code at 37 minutes in. The pump will push a ton of water out but not all, then the code comes. I have had the drain hose off and cleared. The pump off and it is clear. The hose from the bottom of the tub to the pump and it is clear. When the wash cycle drains the water it is coming out at full throttle, then at 37 minutes it throws the nd error code.
Not sure what to try next. everything talking about the nd code is that the pump wont drain. Mine seems to be pushing just fine.
Please help.
Thank you Terry! This helped locate my issue (my washing machine now works!)
Here’s the steps I followed for anyone with a similar issue:
1. Unplugged the washing machine.
2. Opened the debris filter in the bottom front. Drained the small tube into a SimpleHuman garbage bag (these bags don’t leak!). Cleaned the filter.
3. Removed the plastic gray housing within the debris filter door (removed two screws and pryed with a flathead screwdriver). Got both my hands in the opening and removed the clamp holding the plastic L (start of the drain hose) to the drain pump. The clamp holds a rubber gasket?/door trap? in place (quarter sized), which needs to be put back in it’s correct place when done (it has a “notch” where the flap slides into place, where it attaches to the drain pump).
4. Put my finger through the plastic L and found debris/hair.
5. Inside the filter hole there’s small quarter size circular plastic piece that should spin/move. The debris/hair jammed this plastic piece from moving. I used two flathead screwdrivers, and my finger through the opening where the clamp was, to remove the debris/hair stuck in that small circular piece.
6. I put everything back together and the washing machine worked.
(after that I was going to check (or replace) the drain pump… and/or look at the control board for burns)
Getting the ND message. Just had pump replaced last week. Noticing some serious vibration during the spin cycle. Machine is level. Wondering if it could be a bushing that may be causing the message. Thoughts?
I had the “nd” error and replaced the pump. It worked for a time and then failed again. I eventually figured it out. The washing machine was slightly out of balance and that was causing the spin cycle to fail. Now that it is perfectly level horizontally it is working great. I probably didn’t need to replace the pump. the symptom was that the spin cycle would keep stooping as it spun up and retry. when I first checked the level the bubble was between the 2 lines but touching the line at one side. it was off by a very small amount. Moving the washer when I changed the pump must have changed it enough to get it to work for a time.