Whirlpool French Door Refrigerator Troubleshooting & User Guide







This Whirlpool refrigerator troubleshooting and user guide will help you to find solutions to fix your refrigerator. This guide will also help you troubleshoot ALL problems with your Whirlpool fridge. We will explain temperature settings, alarm sounds, door not closing, water filter changes, not cooling issues, not making ice, no power, strange sounds, leveling, ice makers, water dispensers, parts, the control panel features and much more.

Whirlpool French Door Refrigerator Troubleshooting, Control Panel, Water Filter, and User Guide

Troubleshooting your Whirlpool French Door Refrigerator…









The refrigerator will not turn ON or operate:

Check electrical supply:
Plug the power cord into a grounded 3 prong outlet.
Do not use an extension cord.
Make sure there is power to the outlet. Plug in a lamp to see if the outlet is working.
Reset a tripped circuit breaker. Replace any blown fuses.

Check controls:
Make sure the controls are turned on.

New installation:
Allow 24 hours following installation for the refrigerator to cool completely.
NOTE: Adjusting the temperature controls to the coldest setting will not cool either compartment more quickly.

Refrigerator control is in Showroom mode (on some models):
If the refrigerator is in Showroom mode, cooling is turned off and “Showroom” will be illuminated on the control panel.

Whirlpool Refrigerator Troubleshooting 1

Whirlpool Refrigerator Parts Names and Location

Whirlpool Refrigerator Parts Names and Location









Troubleshooting your Whirlpool French Door Refrigerator Continued…

The motor seems to run too often:

High efficiency compressor and fans:
Larger, more efficient refrigerators run longer at lower, more energy efficient speeds.

The room or outdoor temperature is hot:
It is normal for the refrigerator to work longer under these conditions. For optimum performance, place the refrigerator
in an indoor, temperature controlled environment.

A large amount of warm food has been recently added:
Warm food will cause the refrigerator to run longer until the air cools to the desired temperature.

The door(s) are opened too frequently or for too long:
Warm air entering the refrigerator causes it to run more.
Open the door less often.

The refrigerator door or freezer drawer is ajar:
Make sure the refrigerator is level.
Keep food and containers from blocking the door.









The refrigerator control is set too cold:
Adjust the refrigerator control to a less cold setting until the refrigerator temperature is as desired.

The door or drawer gasket is dirty, worn, or cracked:
Clean or change the gasket.
Leaks in the door seal will cause the refrigerator to run longer in order to maintain desired temperatures.

The lights do not work:

Your refrigerator is equipped with LED lighting which does not need to be replaced:
If there is power to the refrigerator and the lights do not illuminate when a door or drawer is opened, call for service or assistance.

The dispenser light is set to OFF:
On some models the dispenser light will operate only when a dispenser paddle is pressed.

Doors have been open longer than 10 minutes:
Close the doors and drawer to reset, and open to resume lighted task.

Pantry Temperature Control not lit/unresponsive:

The refrigerator is in Cooling Off mode:
Exit Cooling Off mode.

The refrigerator controls initialization process did not complete successfully:
Unplug the refrigerator, wait 5 seconds. Plug in the refrigerator, and wait 30 seconds before opening any of the refrigerator doors or touching the control panel.

Whirlpool Refrigerator Troubleshooting 2

Troubleshooting your Whirlpool French Door Refrigerator Continued…

The refrigerator seems noisy:

The compressor in your new refrigerator regulates temperature more efficiently while using less energy, and operates quietly.
Due to this reduction in operating noise you may notice unfamiliar noises that are normal.

Sound of the compressor running longer than expected:

High-efficiency compressor and fans:
Larger, more efficient refrigerators run longer at lower, more energy efficient speeds.

Pulsating or Whirring Sound:
Fans/compressor adjusting to optimize performance during normal compressor operation.
This is normal.

Popping Sound:
Contraction/expansion of inside walls, especially during initial cool-down.
This is normal.

Hissing or Dripping Sound:
Flow of refrigerant, or flow of oil in the compressor.
This is normal.

Whirlpool Refrigerator Troubleshooting 3

Troubleshooting your Whirlpool French Door Refrigerator Continued…

Vibration Sounds:

The refrigerator may not be steady:
Adjust the leveling screws and lower the leveling foot firmly against the floor.

Rattling or Banging Sounds:
Movement of the water lines against the refrigerator cabinet, or of items placed on top of the refrigerator cabinet.
Move excess water line away from the refrigerator cabinet or fasten excess tubing to the cabinet.
Remove items from the top of the refrigerator.

Sizzling Sounds:
Water dripping on the heater during defrost cycle.
This is normal.

Water running or Gurgling Sound:
May be heard when ice melts during the defrost cycle and water runs into the drain pan.
This is normal.

Buzzing and Clicking Sounds:
Heard when the water valve opens and closes to dispense water and/or fill the ice maker.
If the refrigerator is connected to a water line, this is normal.
If the refrigerator is not connected to a water line, turn OFF the ice maker.

Repetitive Clicking Sounds:
Dual evaporator valve regulating the cooling operation.
You may hear rapid repetitive clicking sounds as the unit switches from cooling one compartment to cooling the other.
This sound is normal.

Creaking/Cracking/Grinding Sounds:
May be heard as ice is being ejected from the ice maker mold.
This is normal.

Clatter Sounds:
May be heard when the ice falls into the ice storage bin.
This is normal.

Whirlpool Refrigerator Troubleshooting 4

Troubleshooting your Whirlpool French Door Refrigerator Continued…

Temperature is too warm:

The refrigerator has just been installed:
Allow 24 hours following installation for the refrigerator to cool completely.

Cooling is turned off:
Turn on cooling.

The controls are not set correctly for the surrounding conditions:
Adjust the controls a setting colder.
Check the temperature in 24 hours.

The door(s) are opened often or not closed completely:
Allows warm air to enter refrigerator.
Minimize door openings and keep doors fully closed.

A large load of food was recently added:
Allow several hours for refrigerator to return to normal temperature.

Temperature is too cold in the refrigerator/crisper:

The refrigerator air vent(s) are blocked:
If the air vent located in the top, left, rear corner of the refrigerator compartment is blocked by items placed directly in front of it, the refrigerator will get too cold.
Move items away from the air vent.

The controls are not set correctly for the surrounding conditions:
Adjust the controls a setting warmer.
Check the temperature in 24 hours.

The ice storage bin is not in the correct position:
Check Ice Maker and Ice Storage Bin.

Temperature is too cold in the pantry drawers:

The control is not set correctly for the items stored in drawer:
Adjust the temperature setting.

Whirlpool Refrigerator Troubleshooting 5

Troubleshooting your Whirlpool French Door Refrigerator Continued…

There is interior moisture buildup:

The room is humid:
A humid environment contributes to moisture buildup.

The door(s) are opened often or not closed completely:
Allows humid air to enter the refrigerator.
Minimize door openings and close doors completely.

The door is blocked open:
Move food packages away from door.

A bin or shelf is in the way:
Push bin or shelf back into the correct position.

Storing liquid in open containers:
This adds humidity to the refrigerator interior.
Keep all Containers tightly covered.

There is frost/ice buildup in the freezer compartment:

The drawer is opened often or left open:
Minimize drawer openings and close drawer completely after use.

Poor door seal:
Ensure door seals are making full contact with the refrigerator cabinet to allow for an adequate seal.

Temperature controls are not set correctly:
Set the Controls for recommended temperature settings.

Whirlpool Refrigerator Troubleshooting 6

Troubleshooting your Whirlpool French Door Refrigerator Continued…

The ice maker is not producing ice or is not producing enough ice:

The refrigerator is not connected to a water supply or the water supply shutoff valve is not turned on:
Connect refrigerator to water supply and turn water shutoff valve fully open.

There is a kink in the water source line:
A kink in the line can reduce water flow. Straighten the water source line.

The ice maker is not turned on:
Make sure the ice maker is on.

The refrigerator has just been installed:
Wait 24 hours after ice maker installation for ice production to begin.
Wait 3 days for full ice production.

The refrigerator door is not closed completely:
Close the door firmly.

A large amount of ice was recently removed:
Allow sufficient time for ice maker to produce more ice.

An ice cube is jammed in the ice maker ejector arm:
Remove ice from the ejector arm with a plastic utensil.

A water filter is installed on the refrigerator:
Remove the water filter and operate the ice maker.
If ice volume improves, then the filter may be clogged or incorrectly installed.
Replace filter or reinstall it correctly.

A reverse osmosis water filtration system is connected to your cold water supply:
This can decrease water pressure.
Check Water Supply Requirements.

The ice cubes are hollow or small:

NOTE: This is an indication of low water pressure.

The water shutoff valve is not fully open:
Turn the water shutoff valve fully open.

There is a kink in the water source line:
A kink in the line can reduce water flow.
Straighten the water source line.

A water filter is installed on the refrigerator:
Remove filter and operate ice maker.
If ice quality improves, then the filter may be clogged or incorrectly installed.
Replace filter or reinstall it correctly.

A reverse osmosis water filtration system is connected to your cold water supply:
This can decrease water pressure.
Check water pressure.

Whirlpool Refrigerator Troubleshooting 7

Troubleshooting your Whirlpool French Door Refrigerator Continued…

Off-taste, odor or gray color in the ice or water:

Newly installed refrigerator requires flush of water system:
Flush the water system.

Recently installed or replaced plumbing connections:
New plumbing connections can cause discolored or off-flavored ice and water.
Discard the ice and wash the ice storage bin.
Flush the water system with 3 gal. (12 L) of water.
Allow 24 hours for the ice maker to make new ice, and discard the first 3 batches of ice produced.

Using a water supply connection type other than recommended:
It is recommended to use copper tubing or Whirlpool supply line.

The ice has been stored too long:
Discard ice.
Wash ice storage bin.
Allow 24 hours for ice maker to make new ice.

The water has been stored too long:
Dispense at least 1 qt (1 L) of water per week to maintain a fresh supply.

Odor from stored food has transferred to the ice:
Use airtight, moisture proof packaging to store food.

There are minerals (such as sulfur) in the water:
A water filter may need to be installed to remove the minerals.

There is a water filter installed on the refrigerator:
Gray or dark discoloration in ice may indicate that the water filtration system needs additional flushing.
Flush the water system after installing and before using a new water filter.

The water filter needs to be replaced:
Replace the disposable water filter at least every 6 months or when indicated.

Whirlpool Refrigerator Troubleshooting 8

Troubleshooting your Whirlpool French Door Refrigerator Continued…

The water and ice dispenser will not operate properly:

The refrigerator is not connected to a water supply or the water supply shutoff valve is not turned on:
Connect the refrigerator to the water supply and turn the water shutoff valve fully open.

There is a kink in the water source line:
A kink in the water line can reduce water flow from the water dispenser and result in hollow or irregular shaped ice.
Straighten the water source line.

The refrigerator has just been installed:
Flush and fill the water system.

The water pressure to the house is not at or above 35 psi (241 kPa):
The water pressure to the house determines the flow from the dispenser.

A reverse osmosis water filtration system is connected to your cold water supply:
A reverse osmosis water filtration system can decrease water pressure.

The water filter may be clogged:
Remove the water filter and operate dispenser.
If water flow increases, your filter is clogged and needs to be replaced.

The water filter is installed incorrectly:
Remove the water filter and reinstall.

The refrigerator door or freezer drawer is not closed completely:
Close the door or drawer firmly.

The refrigerator doors were recently removed:
Make sure the water dispenser wire/tube assembly has been properly reconnected at the top of the refrigerator door.

Ice is clogged in the ice storage bin or ice is blocking the ice delivery chute:
Remove the ice clogging the storage bin and delivery chute, using a plastic utensil if necessary.
Clean the ice delivery chute and the bottom of the ice storage bin using a warm, damp cloth, then dry both thoroughly.
To avoid clogging and to maintain a fresh supply of ice, empty the storage bin and clean both the storage bin and delivery chute every 2 weeks.

Whirlpool Refrigerator Troubleshooting 9

Troubleshooting your Whirlpool French Door Refrigerator Continued…

The ice dispenser jams while dispensing crushed ice:

Crushed ice is blocking the ice delivery chute:
Switch from crushed ice to cubed ice to clear the ice dispenser.
Then switch back to crushed ice.

Water is leaking or dripping from the dispenser system:
The glass was not held under the dispenser long enough.
Hold the glass under the dispenser 2 to 3 seconds after releasing the dispenser lever.

Water continues to drip from the dispenser beyond the first few drops:
The water filter was recently installed or replaced.
Flushing the water system removes the air from the lines which causes the water dispenser to drip.
Flush the water system.

Water is leaking from the back of the refrigerator:
The water line connections were not fully tightened.

Water from the dispenser is warm:
Water from the dispenser is chilled to 50°F (10°C).
This is normal.

A large amount of water was recently dispensed:
Allow 3 hours for the water supply to cool completely.

Water has not been recently dispensed:
The first glass of water may not be cool.
Discard the first glass of water dispensed.

The refrigerator is not connected to a cold water pipe:
Make sure the refrigerator is connected to a cold water pipe.

Whirlpool Refrigerator Troubleshooting 9a

Troubleshooting your Whirlpool French Door Refrigerator Continued…

The doors will not close completely:

The door is blocked open:
Move food packages away from door.
A bin or shelf is in the way.
Push bin or shelf back into the correct position.

Whirlpool Refrigerator Troubleshooting 9b

Troubleshooting your Whirlpool French Door Refrigerator Continued…

The doors are difficult to open:

The door gaskets are dirty or sticky:
Clean gaskets and contact surfaces with mild soap and warm water.
Rinse and dry with soft cloth.

The doors appear to be uneven:
The doors need to be aligned, or the refrigerator needs to be leveled.

The refrigerator is unsteady or it rolls forward when opening and closing doors:
The refrigerator brake feet are not snug against the floor.
Remove the base grille.
Turn both brake feet (one on each side) clockwise, the same amount, until they are snug against the floor.

Whirlpool Refrigerator Troubleshooting 9c

How To Install the Water Filter

1. Locate the accessory packet in the refrigerator and remove the water filter.
2. Take the water filter out of its packaging and remove the cover from the O-rings. Be sure the O-rings are still in place after the cover is removed.
3. The water filter compartment is located in the right-hand side of the refrigerator ceiling. Push up on the compartment door to release the catch, then lower the door.
4. Align the arrow on the water filter label with the cutout notch in the filter housing and insert the filter into the housing.
5. Turn the filter clockwise 90 degrees until it locks into the housing.
NOTE: If the filter is not correctly locked into the housing, the water dispenser will not operate. Water will not flow from the dispenser.
6. While the compartment door is still open, lift the filter up into the compartment. Then, close the filter compartment door completely.
7. Flush the water system.
IMPORTANT: If you do not flush the water system, you may experience dripping and/or decreased flow from the water dispenser.

Whirlpool Refrigerator Filters 3

Whirlpool Refrigerator Filters 1

The Water Filter Status Light

Press OPTIONS on the control panel to launch the Options menu.
Press OPTIONS, under Filter Status, again to display the percentage of filter life remaining (from 99% to 0%).
Press ICE/WATER, under Back, to return to the Normal screen.
The water filter status lights will help you know when to change your water filter.

ORDER FILTER (yellow) – it is almost time to change the water filter.
While you are dispensing water, “Order Filter” will blink seven times and sound an alert tone three times.

REPLACE FILTER (red) – Replace the water filter.
While you are dispensing water, “Replace Filter” will blink seven times and an alert tone will sound three times.

Whirlpool Refrigerator Filters 2

Temperature Mode

When Temperature mode is activated, press TEMP to toggle between Fridge and Freezer.
The display will show the temperature set point of the selected compartment, and temperature adjusting information will appear on the display screen.

Adjust Temperature Set Points

Refrigerator set point range: 33°F to 45°F (0°C to 7°C).
Freezer set point range: -5°F to 5°F (-21°C to -15°C).

1. When Temperature mode is activated, press TEMPERATURE to select the Refrigerator zone.
The display will show the temperature set point of the selected compartment, as shown.
2. Press LOCK to raise the set point, or press OPTIONS to lower the set point.
3. When you have finished viewing (and adjusting if desired) the refrigerator set point, press TEMP, under Select Zone, to change the display to show the freezer set point.
When the zone has been changed, “FREEZER” appears on the display screen.
4. Press the LOCK button to raise the set point, or press the OPTIONS button to lower the set point.

Whirlpool Refrigerator - Using The Control Panel 1

Save/Confirm Temperature Settings

When you have finished adjusting both the refrigerator and freezer set points, press MEASURED FILL to confirm and to save the settings.
NOTE: To exit Temperature mode without saving changes, press the ICE/WATER button under Back at any time, or allow about 60 seconds of inactivity.
The temperature mode will turn off automatically and return to the normal screen.

When you first install your refrigerator, make sure that the controls are still set to the recommended set points.
The factory recommended set points are 37°F (3°C) for the refrigerator and 0°F (-18°C) for the freezer.

IMPORTANT: Wait 24 hours before you put food into the refrigerator. If you add food before the refrigerator has cooled completely, your food may spoil.

NOTE: Adjusting the set points to a colder than recommended setting will not cool the compartments any faster.

If the temperature is too warm or too cold in the refrigerator or freezer, first check the air vents to be sure they are not blocked before adjusting the controls.

The recommended settings should be correct for normal household use.
The controls are set correctly when milk or juice is as cold as you like and when ice cream is firm.

NOTE: Areas such as a garage, basement or porch, may have higher humidity or extreme temperatures.
You may need to adjust the temperature away from the recommended settings to accommodate for these conditions.

Wait at least 24 hours between adjustments. Recheck the temperatures before other adjustments are made.

Whirlpool Refrigerator - Using The Control Panel 2

Whirlpool Refrigerator - Using The Control Panel 3

Water and Ice Dispensers

IMPORTANT:Allow 3 hours for the refrigerator to cool down and chill water.
Allow 24 hours to produce the first batch of ice. Discard the first three batches of ice produced.
The dispensing system will not operate when either the refrigerator door or freezer drawer is open.

Whirlpool Refrigerator Use Guide 2

Whirlpool Refrigerator Use Guide 3

Whirlpool Refrigerator Use Guide 4

Whirlpool Refrigerator Use Guide 5

Fast Ice

The Fast Ice feature assists with temporary periods of heavy ice use by increasing ice production.
To turn on the Fast Ice feature, press the OPTIONS button to access the Options menu, then press TEMP, under Fast Ice to activate the feature.
When the feature is on, the Fast Ice icon will appear on the dispenser display screen.
The Fast Ice feature will remain on for 24 hours unless manually turned off.

To manually turn off the Fast Ice feature, press the OPTIONS button to enter Options mode (unless you are already in Options mode), then press TEMP, under Fast Ice, again.
When the feature has been turned off, the Fast Ice icon will disappear from the dispenser display.

Water Filter Status

Displays the percentage of use remaining in the water filter (from 100% remaining to 0% remaining).
To access Filter Status, press the OPTIONS button to access the Options menu, then press OPTIONS, under Filter Status, to display the percent of life remaining in the water filter.
ALSO The water filter status lights will let you know when to change your water filter.

ORDER FILTER (Yellow) – Order a replacement water filter.

REPLACE FILTER (Red) – Replace the water filter.

Replacing the disposable water filter will automatically reset the water filter status tracking feature.

NOTE: REPLACE FILTER will remain illuminated if a filter is not installed or installed incorrectly.

Vacation Mode

In Vacation Mode, the freezer will defrost less often to conserve energy.
To turn on Vacation mode, press the OPTIONS button to access the Options menu, then press LOCK, under Vacation, to activate the feature.
When the feature is on, the Vacation icon will appear on the dispenser display screen as shown.

To turn off Vacation Mode, press the OPTIONS button to access the Options menu, then press LOCK to turn off the feature.
The Vacation icon will disappear, and the screen will display the settings as they were before Vacation Mode was turned on.

NOTE: During the first hour after Vacation Mode is turned on, opening and closing the refrigerator door will not affect the setting.
After 1 hour has passed, opening and closing the refrigerator door will turn off Vacation Mode.

While in Vacation Mode, if Fast Ice is turned on or the Door Ajar alarm sounds, Vacation Mode will be canceled.

Door Ajar Alarm

The Door Ajar Alarm feature sounds an alarm when the refrigerator door(s) or freezer drawer is open for 5 minutes and cooling is turned on.
The alarm will repeat every 2 minutes.
Close all doors and drawer to turn it off.
The feature then is reset and will reactivate when either door is left open again for 5 minutes.
NOTE: To mute the audible alarm while keeping the doors open, such as while cleaning the inside of the refrigerator, press any button on the control panel.
The alarm sound will be temporarily turned off, but the Door Ajar icon will still be displayed on the dispenser control panel.

Disabling Sounds

To turn off control and dispenser sounds, press and hold ICE/WATER and MEASURED FILL at the same time for 3 seconds.
All normal operating tones are disabled.
Only alert tones will be audible.
To turn all sounds back on, press and hold ICE/WATER and MEASURED FILL at the same time for 3 seconds again.

Showroom Mode

This mode is used only when the refrigerator is on display in a retail store.
If you unintentionally turn on Showroom mode, the word “Showroom” will light up on the display.
Exit Showroom mode by pressing and holding LIGHT and LOCK at the same time for 3 seconds.

Whirlpool Refrigerator Use Guide 1

 

Whirlpool Refrigerator Crisper Humidity Control

Whirlpool Refrigerator Crisper Humidity Control

 

Whirlpool Refrigerator Filters 4

Install Air Filter On Whirlpool Refrigerator

 

Whirlpool Refrigerator Filters 5

Whirlpool Refrigerator Filters 6

Install Status Indicator – Whirlpool Refrigerator

 

Whirlpool Refrigerator Temperature Controlled Door

Whirlpool Refrigerator Temperature Controlled Door

 

Whirlpool Refrigerator Replacement Parts Online

Whirlpool Refrigerator Replacement Parts Online

Condenser Cleaning

There is no need for routine condenser cleaning in normal home operating environments.
If the environment is particularly greasy or dusty, or there is significant pet traffic in the home, the condenser should be cleaned every 2 to 3 months to ensure maximum efficiency.

If you need to clean the condenser:
1. Unplug refrigerator or disconnect power.
2. Remove the base grille.
3. Use a vacuum cleaner with a soft brush to clean the grille, the open areas behind the grille and the front surface area of the condenser.
4. Replace the base grille when finished.
5. Plug in refrigerator or reconnect power.

Need help? Let us know the model number of your Whirlpool refrigerator and the problem you are having in the comments below and we will assist you.



More "Do It Yourself" Tips, Tricks, Ideas, Repair:















{ 1 comment… read it below or add one }

1 teresa devaney January 28, 2017 at 3:12 pm

after a power outage I can not get water or ice to dispense control board not working properly.

Reply

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