Do you have a Giantex Costway twin tub washer that needs troubleshooting? This guide covers the washer’s specifications, proper usage, and troubleshooting methods. We’ve rewritten the usage manual to help you better understand how to operate the twin tub washer.
Costway Twin Tub Washer Help and Troubleshooting
Below, you’ll find common questions and answers about operating the Costway twin tub washer, along with troubleshooting tips and flowcharts to help you fix it yourself. If you have any questions, please leave a comment below, and we will be happy to assist you.
How to Use Giantex/Costway Twin Tub Washer
- Set Spin Dial: Ensure the spin dial is set to either “Soft” or “Normal.”
- Add Detergent: Pour the appropriate amount of detergent into the washing tub.
- Fill Tub with Water: Add water to the tub until it reaches the desired level.
- Add Clothes: Place your clothes into the washing tub.
- Close Lid and Set Timer: Close the lid and turn the time dial to your desired wash duration.
- Drain Water: When the wash cycle is complete, turn the dial to “Drain” to remove the water from the washer.
- Spin Dry Clothes: Transfer the clothes to the spin dryer compartment and set the spin timer for your preferred duration.
- Reset Spin Dial: Turn the spin dial back to “Soft” or “Normal.”
- Refill Tub with Water: Refill the washing tub with fresh water (no detergent) while keeping the wet clothes inside.
- Rinse-Wash Clothes: Transfer the spun clothes back to the washing tub with the fresh water.
- Close Lid and Set Timer: Close the lid and set the time dial for your desired rinse-wash duration.
- Drain Water: Once the rinse-wash cycle is complete, turn the dial to “Drain” to remove the water.
- Final Spin Dry: Transfer the clothes back to the spin dryer and spin dry them for your preferred duration.
By following these steps, you can ensure your Giantex/Costway twin tub washing machine is used effectively for clean and well-rinsed clothes.
Giantex Costway Portable Mini Compact Twin Tub 11lb
Washing Machine Washer Spin Dryer – Inside View
Giantex Costway Portable Mini Compact Twin Tub 11lb
Washing Machine Washer Spin Dryer – Top View
Problems with Costway Portable Washer
Water Leakage
Problem: Water leakage is a frequent issue with the Costway portable washing machine. This can be caused by loose hose connections, damaged hoses, or cracks in the tub.
Solution: To resolve water leakage, first ensure that all hose connections are tightened securely. Inspect the hoses for any signs of cracks or damage; if any are found, replace the hoses immediately. Additionally, check the tub for any visible cracks or leaks. If a crack is found in the tub, it might need to be repaired or replaced.
Excessive Noise and Vibration
Problem: The washer may produce excessive noise and vibration during operation, especially during the spin cycle. This can be due to an imbalanced load, the washer being placed on an uneven surface, or overloading.
Solution: Place the washer on a flat, stable surface to ensure it is level. Make sure to distribute the laundry evenly inside the washer to balance the load. Avoid overloading the washer as this can cause significant noise and vibration. If the problem persists, consider using vibration-absorbing pads under the washer’s feet.
Drainage Issues
Problem: The washer might experience drainage issues, resulting in water remaining in the tub after the wash cycle. This can be due to a kinked or clogged drain hose or improper positioning of the hose.
Solution: Check the drain hose for any kinks, clogs, or blockages and remove them if found. Ensure that the drain hose is positioned correctly, allowing gravity to assist with the drainage process. If the washer has a drain pump filter, clean it regularly to prevent blockages. Also, make sure the drain hose is not placed higher than the machine, as this can prevent proper drainage.
Spin Dryer Malfunctions
Problem: The spin dryer compartment may not function effectively, leaving clothes wetter than expected. This can be caused by overloading the spin dryer, tangled clothing, or debris build-up in the spin drum.
Solution: Do not overload the spin dryer compartment; follow the manufacturer’s guidelines for load capacity. Ensure that clothes are not tangled or wrapped around the spin drum before starting the spin cycle. Regularly clean the spin drum to remove any lint or debris that may hinder its operation. If necessary, perform maintenance as outlined in the user manual.
Control Panel Issues
Problem: The control panel might become unresponsive or malfunction, which can hinder the operation of the washing machine. This could be due to power supply issues, internal faults, or user error.
Solution: If the control panel is unresponsive, start by unplugging the washer for a few minutes and then plugging it back in to reset the system. Verify that the power supply is stable and that the machine is correctly plugged into a functioning outlet. Inspect the control panel for any visible damage. If the problem continues, consult the user manual for specific troubleshooting steps or contact customer support for further assistance.
Giantex/Costway Twin Tub Troubleshooting Methods Below
Twin Tub Washing Machine Washer Spin Dryer – Malfunction and Solutions 1
Twin Tub Washing Machine Washer Spin Dryer – Malfunction and Solutions 2
Twin Tub Washing Machine Washer Spin Dryer – Malfunction and Solutions 3
Twin Tub Washing Machine Washer Spin Dryer – Malfunction and Solutions 4
Twin Tub Washing Machine Washer Spin Dryer – Malfunction and Solutions 5
MOTOR DOES NOT ROTATE
Twin Tub Washing Machine Washer Spin Dryer – Malfunction and Solutions 6
SPIN TUB CANNOT ROTATE
Twin Tub Washing Machine Washer Spin Dryer – Malfunction and Solutions 7
WASHER – NO DRAIN – POOR DRAINING
Twin Tub Washing Machine Washer Spin Dryer – Parts Identification Chart
How to use Giantex – Costway twin-tub washing machine
Questions and Answers for the Giantex or Costway
Can you run both the washer and the spin dryer at the same time? Yes, you can use both sides at once. The left side is the washer, and the right side is the spin compartment to remove most of the water from clothes.
What are the best ways to elevate it if you don’t place it directly in the tub?
- Purchase a PVC foot locker and place the machine on top of it, then drape the hose into the tub.
- Use the styrofoam base it came with. It will provide additional height and stability.
How dry does the spin dryer get the clothes? Do you need to purchase a dryer as well? The spin dryer removes most of the water, but you might still want to use a dryer to fluff the clothes and remove any excess lint.
Will this hook up to a regular 3-prong American wall socket? Yes, it plugs right into a regular American wall socket.
Is this on wheels and is the dryer part ventless?
- It doesn’t have wheels but is lightweight and easy to move when empty.
- One tub is for washing, and the other is for spinning excess water from clothes. It isn’t an actual dryer and doesn’t require a vent as it only spins.
Info Twin Tub Washing Machine
- Portable mini compact twin tub washing machine.
- Ideal for laundry in compact spaces.
- Perfect for dorms, apartments, condos, motor homes, RVs, camping, and more.
- Total laundry capacity: Washer: 11 lbs, Spinner: 6.6 lbs.
- Washing timer: Up to 15 minutes.
- Spin timer: Up to 5 minutes per load.
- 1300 RPM motor with a voltage frequency of 110V/60Hz.
- The machine does not stop filling with water automatically; you need to stay by the washer to monitor.
Specifications
- Color: White and Blue
- Size: Compact
- Voltage Frequency: 110V/60Hz
- Motor RPM: 1300
- Rated Washing Capacity: 11 lbs
- Rated Spinner Dryer Capacity: 6.6 lbs
- Washing Power: 300W
- Spinner Power: 110W
- Maximum Water Temperature: 120°F
- Length of Inlet Pipe: 43″
- Length of Drain Pipe: 26″
- Overall Size: 24.8″ x 14″ x 28.35″ (L x W x H)
If you have any questions about your twin tub washer, please leave a comment below, and we will be happy to assist you.
Paul,
For us to find the exact parts, can you please provide us with the model number?
In the meantime, here are some generic parts that might work:
Here is a generic 6ft braided steel washer fill hose: Washer fill hose
And here are lint traps that may fit your washer: Lint filters
-RR
Do you know where I can get a replacement corrugated fill hose and the lint filter for the Costway Portable Washing machine?
Thanks for your work!
Paul
Vance,
If your Costway twin tub agitator won’t agitate unless you manually turn it, try these fix methods:
Check the agitator coupling: The agitator coupling connects the agitator to the transmission shaft. If it’s worn or damaged, the agitator won’t turn properly. Check the coupling for wear or damage and replace it.
Check the drive belt: The drive belt connects the motor to the transmission. If it’s loose or worn, the agitator won’t turn properly. Check the drive belt for wear or damage and tighten or replace it.
Check the agitator dogs: The agitator dogs are small plastic pieces that engage the agitator with the transmission shaft. If they’re worn or broken, the agitator won’t turn properly. Check the agitator dogs for wear or damage and replace them.
Check the transmission: The transmission is responsible for turning the agitator. If it’s faulty, the agitator won’t turn properly. Check the transmission for wear or damage and replace it.
Please let us know if this information helped you!
-RR
My Costway twin tub agitator won’t agitate. I can here the power click on but the agitator doesn’t move. If I reach in and give it a push with my hand it’ll run for several seconds but will not move again when the timer turns the motor on unless I push it. It is not an overloading issue. It does the same thing if it has no clothes and just water.
Did you ever find the solution? I want to take it apart too because mold has built up in hard to reach areas. I’m nervous to take it apart and not be able to get it back together properly. There doesn’t seem to customer support online anywhere for these types of units
Did you resolve the agitator not working? I just got mine today and everything runs but the pulsator will not move. Any ideas?
I broke the filter in the washing tube. I’m just curious if I can get that specific part form somewhere, I’m based in the UK if that makes any difference.
And my problem was the spinner ring came off and I need help fixing it
The top part of the spinner, the ring, has come off and will not stay on to spin. What should I do?
I noticed my washer started to smoke and made my clothes smell like burn. What caused this and how can I fix it or can I continue to use it.?
I have a Costway Twin Tub. The agitator spins fast when no water is in it but when clothes are in, even the slightest amount, the agitator spins one direction for about five seconds, then stops and turns the opposite direction for five seconds. I wanted to take the agitator out but do not want to damage it. Can you tell me what the possible problem or problems might be. I would truly appreciate your help, sincerely!
I was cleaning the lint trap in my Giantex portable washer and noticed that inside the overflow filter needed to be cleaned.
My fiance finally got the overflow filter panel off to clean but now we can’t get it back on. Anyone have tips or had this same problem?
Hi I am wondering if there is a way to take off the small main panel the lint trap goes in so that and the area of where the water drains from can be cleaned? I have noticed lint from towels will catch there. I do a hot water rinse after a load of towels to clean it but it doesn’t get it completely clean. And are there tips for helping with keeping the amount of lint down?
My timer gets stuck I tap it and it continues to wash it continues to do this until load is finished. Do i need to replace it? If so how can i find the part.
Went to use my spin dryer today and it would bairly spin and then it would spin normal and the slow way down and than almost stop completly.Then i would try to start it all over again and it would spin fine. However its still doing it. Any ideas on why ?
Had it for over 7 months and It works fine but mold has been building inside the cabin, behind the overflow filter, even though I use hot (not very hot) water and rinse/drain/air out the machine after every use.
I can’t seem to remove it to scrub off the mold!!!
And I’m also worried that some hair has been accumulating too. Thanks for the info!
How many Liters of water does the washer part hold. Giantex Portable Compact 13 Lbs Mini Twin Tub Washing Machine Washer Spin Dryer
I bought the Costway Twin Portable Washer/Spinner. It worked great for a couple months but now when I fill the washer, water starts to fill the spin bucket and drain from the hose.
You Probably have middle button on drain
The bottom little filter thing broke off on the washer side of my Costway washer. How do I fix it?
I was given a costway 1lb. Washer but the water inlet adapter didn’t come with it. Where can I find the the parts I need to actually use it?
I just got the Costco washer and spinner. I’m not sure what I did but when the washer is spinning there is a burn smell coming off and then today there was a spark on the washer while is was spinning.
I just got this washer and dryer combo, but when I went to use it, water went into the washer and dryer side and I dont know why. How do I stop this from happening?
My twin tub portable washer has a crack in the drain hose where it comes out of bottom of washer. How do I replace hose ? Where do I buy one ? Does machine need taken apart in order to fix this ?
This is exactly the same issues I’m having.
No where on internet can I find where fuse is, how to reset lid switch and it works 1st time but now the dryer won’t spin.
The washer it now doing nothing, the drains not making any noise whatsoever and my dryer is not doing anything this unit isn’t even four months old.
My drain hose is short.
Is there an extension For the drain water hose, if so, where can I buy one?
Cecilia,
Yes we can assist. Can you supply us with the model number of your Costway Giantex washing machine?
-RR
I have the costway portable washing machine and now all of a sudden it is leaving residue on the clothes on the spin cycle I have rinsed the machine on both sides cleaned lint trap washed clothes inside out nothing is helping any suggestions?
Hello, my wash timer is broken and I can’t find a replacement. Can you help me?
How do I replace the spin tub? i’m have trouble separating the tub from motor.
I have a Costway twin tub that has stopped draining from the wash compartment. I need to know how to get at the pump if there is one and drain as the drain appears to be clogged. Otherwise maybe the selector switch isn’t engaging to open the drain?
Hi Eva, I have the same machine. The selector switch(s) are screwed onto a plastic slot that looks like l+l. Over time, the screws strip out. I repaired mine by super gluing trimmed drywall retainers into the slots.
There are 3 screws in the back & 4 clips in the front of the panel, in order to get to the switches.
Just recieved the giantex costway twin tub portable washing machines do not know how to remove shipping bolts off of it and how to do the belt it did not come with manual. can someone please tell me how to do this so I can use the machine. Thank u.
Pls help!
My machine’s spinning sound is okay but the pulsator keeps coming loose. Tried tightening the screw, it will spin well for just a moment and the next, the pulsator pushes up again. Should I get a longer screw or what do I do?
The machine make a humming noise but will not agitate
I have a sky2767 and recently the soft/normal/drain knob came off in my hand when the part beneath the plastic housing broke off (unclear where or how it was attached/screwed to the inside). Now the tub will not drain…
The manufacturer only “provides customer help” with the regular operational issues of the machine… they were absolutely no help at all to me as regards replacement parts…or as to machine schematics so I might take the machine apart and see how I can “McGyver” the machine back together. Any ideas you might have about where I might repair this…or get parts or schematics so I can figure out what to do without making matters worse???
Any and all help and suggestions appreciated.
I have the fully automatic portable Giantex washer and it was a dream for the last 5 months. However, recently it has stopped spinning. I tried resetting, unplugging, run it empty etc…and nothing. It goes through all its washing functions but stops at the SPIN cycle, and gives me an “error code 2 or E2” which is odd because that states per the manual that the lid is open, and it’s not open.
I had a piece of clothing fall down behind the spinner, so now it won’t spin but I can’t reach down to grab it how can I get the clothing out so it will work again?
my spin cycle not working on my 11lb costway twin washer machine what to do
Anyone know name of vbelt part number/size. washer is very loud and i think this is the problem.
Hello! My spinner tub is not draining at all and therefore not spinning properly. However, the washer drains just fine. Where should I check for a clog or blockage that would effect only the spin side?
That is a good answer. Have been reading up and there seems a predominant misconception about rinsing. The intended method is:
1. Attach spin hose
2. Put half of washed load (unless it wasn’t a full load) in spinner and set 5 mins
3. Allow to spin 1 minute to remove soapy water
4. Spin Rinse by turning on water for 2 minutes
5. Spin Dry for the remaining 2 minutes
6. Repeat with 2nd half
If you did not use too much soap (seems most peeps do) cloths should be perfect.
Can you replace the hose on the machine and if so how and where can I get a new hose. It is starting to let out a smell and is all black inside the hose
Where can I find a replacement drain hose after a few uses it has developed a crack in the hose near the base of the washer.
And I have the same problem. I just got my new machine a week ago. I washed two small loads and totally fell in-love with this machine. Today, I placed a third small load to wash and neither the agitator or spinner would move. There is a ticking noise, so the timer is working, but no movement at all. I’m so bummed. I so wanted to love this adorable little machine.
The pulsator is uneven and leaving holes in my clothes. When i remove it, it has one area that is missing plastic which may be causing the unevenness. There were 2 washers underneath it on the bolt that it sits on, not sure if there should only be one?
The drain hose has a small tear in it and waterproof sealer did not work. Also, right away the disc used in the spinner went too high to the top and got ripped by friction. How can I replace these parts. The drain hose has lint that collected and wont come off with cleaning anyway.
I was using my washer in the tub and forgot that I left water running. I think the motor got wet. The washer is not working now. Is it the motor?
I am in the same situation. I have bought three washers like this, and this happened to each one. This one worked once, and I was delighted. Took it out to use it again, and only the timer is operational. If you find a solution, please let me know. If I find one, I’ll do the same.
Have you replaced or fixed this problem yet? Mine will not set when turned just pops right back to 0 and it wont even start if i hold it.
My washing machine was working fine. All of a sudden it stopped spinning. The timer still seems like it works but the in bucket doesn’t spin. I have read some of the troubleshooting and it seems like I have to disassemble the whole unit. Is there any indication on how to find the fuse or check the capacitor is there anything you can spend in regards to troubleshooting in regards to my spin bucket is not spinning I can hear the timer no spinning though. Thank you
I have been meaning to make my own video because I never saw anyone use it either but me being me figured it out there is a little spout to properly rinse your clothes .. I transfer my hose that I had to rig up because the one they send isn’t going to do much alone anyway you put your hose there turn spin on let it spin dirty water out turn your water on an continue to spin until the water comes out you drain hose clear an that’s how I do it everytime because I don’t feel as if my clothes are really clean without a proper rinse.. hope this helps you
When I wash clothes, my COSTWAY GIANTEX washing machine makes a loud noise when it is spinning the clothes in the washing part.
I am not sure why it does that. What can I do to fix it?
Hello, I’m trying to locate the fuses on the Costwat washing machine model XPB45-EP23103. The agitator has stopped working.
Where is the fuse located so I can try and fix my machine?
Thank you
Need to purchase drain pump for my costaway twin tub portable washer – model ep22931 – when it spin dries it doesn’t drain But the wash side of the tub does drain.
I was just wondering what the water inlet on the spinner side was for, can you add water while the clothes are spin drying? I’m sure it’s not there for no reason… but I have yet to see a video or instruction saying to add water to the spin dryer side.
I have a Costway Giantex – washer and spinner. The spinner motor is sounding rough and not spinning as fast as it used to spin. I am looking for instructions on how to open up the back/bottom and check the motor, etc. but can’t find any diagrams. How do I open up the washer/spinner to fix/check anything or add oil?
Hello, I have one of this twin tubs. But suddenly every time I plugged it in the dry spinner is on… it doesn’t turn off.. I tried to turn it off but couldn’t do it. Please I need some advise or solution to this problem.
I purchased the Model EP22930. The directions say to connect the water inlet hose to the machine. I received only 1 very short hose that does not reach my sink for water. I would also like to know if I use the same hose for draining the water out. Please advise as to what is the best hose to purchase to use as the water inlet hose.
I purchased the Costway washing machine model no. Ep23103 less than a week ago.
The spin dryer is making noise and not spinning properly.
I opened it up and at the bottom there’s thick yellow and black oil spilled all over the bottom.
The timer is ticking and making a noise but washer and dryer not spinning
Where can you get a replacement filter for the Giantex or Costway Twin Tub Washing Machine
The electrical cord has been chewed by our pet. Is there a way to replace it? I cannot locate parts for this machine. The machine works great, sadly the cord is shredded.
My spin tub snapped off the frame and it’s new. How can I replace it?
The top ring on the spin basket came off. How do I replace it? It comes right back off when spinning.
The wash timer is not working.
I can wash clothes as long as I hold timer.
My washer works but when I went to add water to it …it all drained out..will not hold water to wash clothes