Samsung washer is showing 3e fault code message. My Samsung WF328AA Washer Does Not Spin at High Speed and Shows 3E Error Code. The washer spins at the normal speed but as it goes into the higher spin speed, the washer will constantly show error 3E on the display. I have tried unplugging the washer for 30 minutes but that did not help. I have tried to find a solution to the 3E error message but I cannot find anything specific to fix the 3e fault. Does the 3e error code message mean there is an issue with the motor since the error appears when the washer goes into high spin? If not the motor, what other parts of the washer can I check myself to fix my Samsung washer?
When your Samsung Washing Machine shows the error code 3e, the most common reason is because of a “wire harness or wiring connection is loose, not connected, or wiring is damaged”. Checking the wire harnesses on the motor, hall sensor, stator, control board etc, will usually result in finding a faulty wiring connection or bad wire hareness. Reconnecting or replacing the wire harness or wiring will fix the washer and clear the 3E error. See more troubleshooting info below…
Here is how to troubleshoot and fix the Samsung Washing Machine 3E Error Code (on Samsung Washer WF328AA Model Number Series):
– Unplug washing machine from power
– Gain access to the inside of the washer
– Check the motor drive connector as it may be loose
– Check the hall sensor and its wiring as it may be disconnected, loose or damaged
– Check that the drum motor hall sensor is mounted properly
– Check for any foreign objects inside the motor or any motor damage
– Check to see if the stator is loose or may be damaged
– Check to be sure there is no defective relay on the control board
– Check the wire harness from the motor to the control board
– Check to be sure ALL wire harness are not loose, disconnected, or damaged
NOTE: Error 3E can also be caused by the wash drum being overloaded from too many clothes or a piece of clothing jammed between the drum.
Try running a Quick Test Mode to see if all components are working properly:
SAMSUNG WASHER WF328AA QUICK TEST MODE INFO SHEET BELOW…
Use Service Mode if needed:
SAMSUNG WASHER WF328AA SERVICE MODE INFO SHEET BELOW…
If after checking all the above you still get the 3E error code on your Samsung washing machine:
If the hall sensor and stator are connected properly, are not visibly damaged, and the wiring is secure, the next thing to check is…
– Check the voltage going TO the hall sensor on the main control board on connector CN8 (see schematic below).
– Check the voltage going TO the motor on the main control board on connector CN9 (see schematic below).
The CN9 connector has 3 different wires. With power OFF you will or SHOULD have 11.5 ohms between pins 1-2, pins 1-3, and pins 2-3 (see chart below).
What is a Hall Sensor on a Samsung washing machine and what does it do?
The Samsung washer motor has a sensor which is part of the system that determines if the drum is out of balance or spinning properly by the main PCB (control board). As the drum begins to spin, the MICOM on the control board looks for an indication if the motor is spinning and how fast it is spinning. The hall sensor measures rotation speed by reading the magnetic field created by the magnets on the rotor. If the Hall Sensor is not secure, is not electrically connected (loose wire), or not receiving voltage, the 3e error may show.
NOTE: This troubleshooting method for the 3e error code is meant for Samsung washing machine models WF328AAG/XAA, WF328AAR/XAA, WF328AAW/XAA, and other model number washers that are configured the same.
If you have questions or problems with fixing and solving the 3E error code on your Samsung washer, please leave a question below with the model number and exact issue and we will be happy to assist you in troubleshooting the problem.