Samsung Refrigerator – Demo Mode – How To Turn Off?









If your Samsung refrigerator is not cooling, it COULD be because it is in Demo Mode. This mode is also called Exhibition Mode, Cooling Off Mode, or Showroom Mode. This is a mode built into the Samsung refrigerator to display them in a showroom so the lights work but THE COMPRESSOR DOES NOT therefore the fridge will not cool. You may have purchased a “showroom model” Samsung refrigerator or you may have inadvertently put the fridge into this mode yourself. Either way see below for HOW TO GET THE FRIDGE OUT OF DEMO MODE.

Samsung Refrigerator In Demo ModeSamsung Refrigerator In Demo Mode

NOTE: There is no information about Demo or Cooling off mode in you owner’s manual since this mode is not for consumers. Some Samsung model refrigerators have a label attached on the display therefore you would have an understanding of what Demo mode is. If demo or cooling off mode is activated and the label is missing, you will not understand why the refrigerator will not cool.

What happens when in demo mode:
1 – When door is open, internal Lights are on but the refrigerator is not cooling.
2 – The refrigerator showroom store sets the refrigerator to Demo mode to save power consumption.
3 – The consumer will not know about cooling or demo mode and will notice that the fridge will not cool.

If your refrigerator is not cooling, it may be in Demo Mode. Demo mode is a feature used by retailers to display the refrigerator without running the compressor. To see if your refrigerator is in Demo Mode:
Type A models display “OF FF” if the refrigerator is in demo mode.
Type B models have the icon on the display illuminated if the refrigerator is in demo mode.
Type C models display setting temperature if the refrigerator is in demo mode.





See images below for examples of Type A, Type B and Type C models and also Type A and Type B display panels.

How To Remove Your Refrigerator from Demo Mode:
If your refrigerator is in Demo mode, press the two buttons together as shown in the images below in the red boxes for 3 seconds to resume normal operation.

samsung refrigerator display panels - demo modeSamsung refrigerator display panels – demo mode – what to press to deactivate

For the rest of the Samsung refrigerator models, Please find the information tables below…

samsung refrigerator US models 1
samsung refrigerator US models 2Samsung Refrigerator US Main Models – How To Get Out Of DEMO MODE

samsung refrigerator US and INTERNATIONAL modelsSamsung Refrigerator US & Other Countries – How To Get Out Of DEMO MODE

If the above charts do not fix your issue, unplug & plug back in power for a reset.





1. If you bought display model, make sure if it is on display mode when initial power on.

2. During Demo or Exhibition mode… If both compartment sensors detect the room temperature higher than 65ºC, it will cancel the exhibition mode automatically and return to freezing operation. There is no buzzer sound by the temperature when cancel the exhibition mode.


How to disable Cooling Off Mode For Samsung Family Hub Refrigerator

Have questions about your Samsung refrigerator and how to get it out of Demo Mode, Exhibition Mode, Show Room Mode, or Cooling Mode? Please leave a comment below and we will be happy to assist.

ALLEN VETTER - DIY Repair Assistant
Allen is a Home Maintenance/Appliance tech and the author/creator of this website. He has 30 years of experience troubleshooting and repairing all types of machinery. Contact him here



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{ 24 comments… read them below or add one }

1 Kassie July 28, 2018 at 11:53 am

I am able to get my Samsung refrigerator out of Demo Mode, it just keeps going back.
I have tried over and over.
Any suggestions?

Reply

2 DIY Help & Repair Tips July 29, 2018 at 12:37 am

Kassie,
From Samsung Refrigerator Service Manual:
If after 5-10 seconds, OF OF is displayed again, Cooling Off mode was not deactivated.
Once again, touch and hold “Energy Saver” and “Power Freeze” until you hear the distinctive chime and the temperatures are displayed.

-RR

Reply

3 Chuck Hageman July 24, 2018 at 9:33 pm

My Fridge is not cooling. I found a mouse in the fan but there is no power back there. The mouse appears to be over 2 weeks old. The lights in front are going down the line. I have tried a few ways to turn on but no results. This is my second Frig but it was full of stuff (which went bad).

Reply

4 Stephanie October 9, 2017 at 12:09 am

Rt18m6213 model- how do I get it out of demo mode?

Reply

5 Martin Schwabe August 14, 2017 at 7:58 pm

My Samsung refrigerator has independent freezer and fridge cooling, it went through a flood and the inverter and power supply boards got wet. I replaced both, and got 88 or 89 errors. I reset the refrigerator, and now it just flashes the set temperatures, but does not cool. I can set it for OF in both displays, or flashing temperatures, but it does not cool.

Reply

6 Robert August 12, 2017 at 1:17 am

How to shift the temperature of the cool select drawer for Samsung RF23J9011SR refrigerator beyond the preset options in the user guide?
I think the service manual explains how to do a temperature shift by code and value, but I can’t easily find the service manual to learn how to do that.

Reply

7 CJ May 26, 2017 at 11:53 pm

Purchased a 263B display model. Brought it home and set up. Got it out of display mode, but now the internal lights won’t come on.

Reply

8 andy flower May 18, 2017 at 12:50 am

I purchased a Samsung demo freezer but i am told there will be no compressor or wiring in it.
I just got it and lights and tablet are functional.
Can anyone suggest what would be rough estimate to install compressor and wiring?

Reply

9 Caryn Z May 9, 2017 at 1:59 pm

I have a RS261MDRS model and it seems like the demo mode has come on and I cant get to cool down. I have activated the power cool and power freeze but it is not working. any tips or ideas?

Reply

10 Donna April 30, 2017 at 2:16 pm

I just bought a Samsung RT18M6213 Twin Cooling freezer on top.
I just want to know what the temperature is for the freezer meter range.
There are only blue lights and I want to make sure that the freezer is at the correct temperature to freeze but not to burn the food.
I do not have the ice maker option.

Reply

11 Chelsi Rose April 9, 2017 at 10:13 pm

We have a Samsung Family Hub refrigerator that was sold to us in demo mode.
How do we fix it?

Reply

12 DIY Project Help Tips April 12, 2017 at 10:58 pm

Chelsi Rose,
Here is a YouTube video from Samsung that shows How to disable Cooling Off Mode For Samsung Family Hub Refrigerator.

-RR

Reply

13 Gil February 3, 2017 at 9:17 am

I have a RT 60 Samsung fridge. IT gives 4e and 21e error.
I’m afraid that now it’s in demo mode. How Can I let It work correctly?

Reply

14 DIY Project Help Tips February 3, 2017 at 11:43 pm

Gil,
Have you tried all the ways to reset from demo mode on your Samsung fridge using the methods above multiple times?
-RR

Reply

15 Salomão Francisco Muchanga February 2, 2017 at 3:25 pm

My Samsung RSA1WTPE fridge does not freeze, that is, it shows the temperature in the panel much higher than the one set by the manufacturer, it does not shows any errors in the panel, I already tried to disconnect the power plug and to turn on again but the Problem is not resolved.
Yesterday the fridge temperature was blinking continuously and showing nr 1, then I turned off the power and switched on again and the temperature blinking stopped … but the fridge still not freeze.
The panel is not showing any error, it looks like functioning normally, but with higher temperatures.
The temperature setting for freezer is -25ºC to 0ºC and for fridge is 1ºC to 7ºC.
But today the temperature is above the 18º positives for freezer and 16º positives for fridge.

Reply

16 DIY Project Help Tips February 2, 2017 at 8:35 pm

Salomão Francisco Muchanga,
When the error did show on your Samsung Refrigerator, was it nr 1, or was it possibly another error code that showed up?
The error code nr 1 is not in our database of error codes.
Can you try and duplicate the issue and get the error code again and be sure what it is?
-RR

Reply

17 Salomão Francisco Muchanga February 7, 2017 at 11:10 am

It doesn´t show an error.
it looks like it´s functioning good. i can here the noise of compressor.
but the temperature is too much high on both sides, freeze and firidge, around 24ºC (positive)

Reply

18 Claudia Swisher July 27, 2016 at 12:23 pm

My fridge has kicked itself into demo mode twice! In a month. The last time while we were out of town. All the food spoiled. Samsung has tried to tell me someone brushed up against the fridge and set it into demo… or there was a fluctuation in the current coming into the fridge. OR there was a general outage. I need to know how to prevent this. I’ve lost too much food to this demo mode. Twice in 34 days. Any tips for prevention?

Reply

19 DIY Project Help Tips July 27, 2016 at 9:36 pm

Claudia Swisher,
To disable Cooling Off mode or DEMO MODE on your Samsung Refrigerator, touch and hold the words “Energy Saver” and “Power Freeze” on the display panel at the same time. Continue holding until you hear a chime sound and both temperatures for the freezer and fridge display. If after 10 seconds, OF OF is displayed again, then Cooling Off mode or DEMO MODE was not deactivated. Again touch and hold “Energy Saver” and “Power Freeze” until you hear the chime and the temperatures display.

If it keeps going into DEMO MODE by itself, then most likely you have a bad front panel control board or possibly the main control board is somehow setting the fridge to demo.

-RR

Reply

20 Bill March 11, 2017 at 6:04 pm

Any further suggestions on isolating this down to the front panel control board or the main control board?

Reply

21 DIY Project Help Tips March 13, 2017 at 10:34 pm

Bill,
At this point, you will need a milti-meter to find out which is faulty.
-RR

22 Joe coleman January 7, 2016 at 6:57 am

Brilliant…. it’s back to normal but unfortunately it’s not cooling.

Reply

23 DIY Project Help Tips January 8, 2016 at 10:33 pm

Joe coleman,
Okay, if your Samsung fridge was in DEMO MODE, and you have it OUT OF DEMO MODE, give the fridge some time for the compressor to run. Is the fridge temp controls turned to a cold setting?
-RR

Reply

24 DeSean Farr February 7, 2017 at 3:53 am

What if your fridge does not have a power save mode? What two buttons do I press??

Reply

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