10 Reasons A Samsung Refrigerator Is Not Making Ice Or Dispensing Water

Samsung refrigerator not making ice or water? You went to dispense some ice in your cup and found out your ice maker is not making ice? You might think you need an appliance repair service to fix it. Before calling any experts for help you can apply these 10 simple troubleshooting techniques to fix your Samsung refrigerator not making ice or dispensing water.

Table of contents: Possible reasons for no ice or no water
Ice Maker Turned ON?
No Ice In Ice Bucket?
Water Is Not Dispensing?
Low Water Pressure?
Dirty Water Filter?
Reset Ice Maker?
Freezer Temperature?
Fridge Door Switch Faulty?
Air In Waterline?
Recheck Water Connection

1. Check if the ice maker option is turned on

The majority of the time when your Samsung refrigerator ice maker is not dumping ice is because someone has turned off the icemaker option accidentally. To fix this look at the screen of your Samsung refrigerator you’ll see the icemaker on and ice maker off button. If it’s off then press the ice maker on the button for 5 seconds to turn it on.

Samsung ice maker not making ice or waterSamsung ice maker not making ice or water

2. No ice is in the ice bucket

It is difficult for your Samsung ice maker to dispense ice when there is no ice or fused ice (ice formed into clumps) in the ice bucket. For fixing this remove the ice bucket, take out the problematic ice, and let fresh ice be made again.

Samsung refrigerator ice bucketSamsung refrigerator ice bucket

3. Water is not dispensing

Samsung refrigerator water dispenser will not dispense water when the child lock mode is turned on by pressing the button on the screen. Check whether the child lock is on or off. To fix this press and hold the child lock button for a few seconds to turn it OFF.

4. Low water pressure

Your Samsung refrigerator water and ice dispenser are not working maybe because of less water pressure. Water pressure is an important factor for the ice maker to produce perfect ice cubes and crushed ice. To test adequate water pressure, dispense the water in a measuring cup, if ¾ cup (6 ounces) is filling in less than 10 seconds it’s considered an adequate water pressure but if it’s not filling 6 ounces this means your ice maker does not have enough water pressure. To fix this double check your water supply line whether it’s connected correctly and there is no leakage in the pipe. Make sure your house water supply valve is fully opened. If you’re unable to increase water pressure by yourself, consult a plumber.

5. Water filter is dirty

Sometimes your water filter may be the reason for your Samsung refrigerator not dispensing water and dumping ice. Water filters block the water supply to the water tank and icemaker when filled with contaminants and impurities. This stops the Icemaker from making ice and also water will not dispense from the dispenser.

To fix this you need to replace the water filter with a new one. Prefer branded Samsung water filters. It is recommended to change the Samsung refrigerator’s water filter after every 6 months.

Samsung ice maker filterSamsung water filter

6. Reset the ice maker

You try all of the above troubleshooting techniques but your Samsung refrigerator ice maker and water dispenser are still not working? You may need to reset your ice maker.

You can follow these steps to reset your ice maker:

  • Find the test button (in most models you need to remove the ice bucket to see it).
  • Press and hold the test button for a few seconds and you will hear a chime sound.
  • The test cycle takes around 6 minutes to complete. At the end of the test cycle, you will hear another chime sound.

Troubleshoot Samsung ice makerTroubleshoot Samsung ice maker

7. Freezer temperature

The optimum temperature of the freezer when the Samsung refrigerator ice maker produces perfect ice for you is between -2 and 0 F (-16 to -18 C). If the temperature is too cold the ice maker component will freeze and not work properly. If the temperature is too hot, the freezer becomes warm. Thus the ice will start melting and small size cubes will come out of the dispenser. Make sure your freezer temperature is close to -2 to 0 F (-16 to -18 C). Due to the low temperature of the freezer the water tank of your Samsung refrigerator freezes thus blocking the flow of water. To fix this look at the screen of your Samsung refrigerator and set the temperature a little bit warmer to unfreeze the water tank.

8. Refrigerator door switch

If the water and ice dispenser aren’t working, it’s can be because of the door switch. When the refrigerator door is open it’ll turn off the dispenser. When your door switch fails the dispenser also turns off because it shows your dispenser the door is still open even if closed. To fix this use a multimeter to check the continuity of the door switch. When activated if the door switch has no continuity then you need to replace the door switch.

9. Air in the water line

Air might get into the water line due to a bad water connection. This makes Air bubbles in the waterline. For fixing this issue press the water dispenser lever for 2 minutes, this will flush the water system and the air bubbles inside the water lines will be removed.

10. Double check the waterline

The water line and water supply valve is located at the back of the Samsung refrigerator (in most models). If the water tube is leaking or not adjusted properly then there isn’t enough water supply to the water tank and ice maker. Thus the Samsung refrigerator dispenser will not work. To fix this make sure the water valve is turned on. The water pipe is not blocked or leaking and the water supply is enough from your house water source.

How to Fix Samsung Ice Maker

Samsung refrigerator not making ice – Fast fix

If your Samsung refrigerator’s ice maker isn’t making any ice, there are a few things you can do to try and fix the issue.
First, check to see if there is any ice build-up blocking the ice maker’s ejector arm or other parts that allow ice to dispense.
If so use a plastic utensil to break up the chunks of ice.
Next, check to see if the ice maker’s water supply line is frozen.
If it is, let it thaw out.
Flush the water supply line with fresh water once it has been thawed to remove any debris that may have entered it.
Then, if the ice maker still isn’t working, there may be an issue with the ice maker itself.
Troubleshoot the ice maker and fix it using the manual.
If the ice maker is not fixable, purchase the correct ice maker assembly using the part number located on the ice maker itself.

Need more help? Please leave your refrigerator model number in the comments below and what the issue is. We will have a pro look into your problem and get back to you with helpful information.

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5 thoughts on “10 Reasons A Samsung Refrigerator Is Not Making Ice Or Dispensing Water”

    1. ALLEN VETTER - DIY Repair Assistant

      This Samsung Refrigerator Model Number Rf29a9071sg/aa page will show you common issues and solutions with making ice and dispensing water.
      You can find user guide PDF manuals and troubleshooting guides.
      Official Samsung page here

  1. Samsung RF4267HARS/XAA; No ICE manufactured, water dispenser works fine, filter is new, the ice maker is not frozen and the reset button never chimes when depressed for 20 seconds or longer. There is no water in the ice tray above the ice bin. Unplugging the refrigerator for 5 minutes and reconnecting does not start ice production. Any help will be appreciated.

  2. Kristina Baum

    Samsung RF 261BEAESG, about 2.5 years old. Not making ice. Plenty of water pressure and water dispenser works fine. No filter because using RO water. Replaced ice-maker assembly. Still no ice.
    Freezer temperature is 0 F.
    When ice-maker reset button is pressed, about 4 full-size ice cubes eject. You can then hear water flowing for just a short time.
    At this point, all we can imagine is that the water valve is bad (although water dispenser not affected?), freezer line heater is not working (although water does flow for short time after reset so not blocked with ice), or something else? Any ideas would be much appreciated.

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