LG Washing Machine Error Code UE – Top Load Washers

Last Updated on August 22, 2016 by Appliance Repair Assistant

What does UE code mean on LG washing machine? Is your LG top load washer getting the UE error code? There may be a few reasons why the UE error code may display. The UE error code on a top load LG washer display is an indication of an unbalanced load, tub position, or machine not level. Oversized clothing loads, over-filling with blankets or towels, wash loads pushed to one side, tub incorrectly positioned, and the washer not being completely level on the ground can cause the UE error.

LG Top Load Washing Machine UE Error CodeLG Top Load Washing Machine UE Error Code

The UE error code is usually simply remedied by redistributing the clothing and or leveling the washer. The “uE” or “UE” error fault code indicates an unbalanced load. Your LG washing machine will try to rebalance the load when it senses an imbalance. Once the washer senses the overload and or imbalance, the washer will flash “uE”. Your LG washer will try to correct itself 3 times. If the washer is not successful after 3 tries, it will display or flash the UE code. If the error code UE displays, it will require manual assistance to remedy the unbalanced load.

The 3 causes for the UE error code on LG Top Load Washers is the TUB POSITION, WASHER NOT LEVEL, and CLOTHING WEIGHT NOT DISTRIBUTED EVENLY.

1 – Tub Position/Level Washer:
-Be sure the wash tub is in the correct position.
-Open the washer lid and look inside.
-Check the plastic guard to see if it is shown more on one side than the other.

LG washer UE error code - TUB POSITION FIXLG washer UE error code – TUB POSITION FIX

-If the tub is shown more on one side than the other, raise the side to which the tub is leaning.
-This is done by leveling the washers feet on the bottom of the washer.
-To raise the washer, turn the foot clockwise.
-To lower the washer, turn the foot counterclockwise.

LG washer UE error code fix - level the washers feet on the bottom of the washerLG washer UE error code fix – level the washers feet on the bottom of the washer

2 – Clothing Not Balanced or Distributed Evenly:
-Be sure the weight of the clothing inside the washer drum is evenly distributed, not all to one side.
-If the clothing or wash load is all on one side, the uE or UE error fault code will appear.

LG Washer – Top Load Balancing & UE Error
At the beginning of every spin cycle, your LG washer can determine if the wash load is out of balance.
How your washer automatically balances each load and the steps to take if a UE message occurs.

To avoid the UE error code on your top load LG washer:

How to prevent the UE error code for Smaller Wash Loads:
-Add a few smaller items into the washer to distribute the weight more evenly.
-Reduce the spin speed to low or set the washer to no spin on smaller wash loads.

How to prevent the UE error code for Mixed Fabric Loads:
-Wash fabric types that are the same together.
-Wash your shirts with shirts or towels with other towels.

How to prevent the UE error code for Different Types Of Wash Loads:
-Set the washer to bulky or to the large cycle for rugs, towels, sheets, blankets, or pillows.
-Set the washer to reduce the spin speed – Set to low or no spin at all.
-With large items – Redistribute the wash load by hand to prevent the UE code.

NOTE: The LG top load washing machine Smart balance is a known issue and the UE error code will sometimes appear even with no wash load in it. There has been a software update to newer LG top load washers to fix this issue.

Have questions or comments about your LG top loading washing getting the UE error code? Please leave your question below and we will be happy to assist.

45 thoughts on “LG Washing Machine Error Code UE – Top Load Washers”

  1. We have a top load LG inverter direct drive washer that continues to show the UE code. We have done everything from level to readjusting clothes and resetting the machine but it will still show UE and stops at the rinse cycle. I believe we need to upgrade the software for the washer. How is that done?

  2. All,
    Sharing the same issue. Same results from LG. Tried the repair by popping off the cap at the base of the drum and it was tight. Lifted the washer to check the nut underneath and it was also tight. We bought this unit in late 2013 and have fought the problem ever since getting feedback from LG that it is the way we load the machine or I don’t have it leveled. Both responses are complete BS. Perfectly leveled with no clothes in the drum and I still get the UE code when running the Rinse/Spin cycle as instructed by LG. 2 years after warranty and they finally agree that it is not working properly.
    $125 for a technician to come out and will then get an estimate for parts and labor. If that estimate is over $100 I am going to buy my wife a new machine.

    As for the comment provided in this thread:
    If you need a new RELIABLE WASHER:
    CONSUMER REPORTS rates the MAYTAG MAXIMA MHW6000XW one of the best.
    See the washer here… MAYTAG MAXIMA MHW6000XW

    Consumers Reports is the main reason I have this washer in the first place. Back in 2013 this machine was a highly rated piece of equipment on their sight. So no thanks, I will use another resource for feedback!

  3. After loading my clothes and beginning the cycle, the self balancing feature actually moves the clothes out of balance. Soon after the wash cycle begins, I get the off balance alert. Can I disable the self balancing feature since it is causing more harm than good?

  4. Have an lg top loader. Dealing with the UE code..i have changed the shocks and still getting the code. What do i need to do.

  5. My LG washer shows the ue code when the washer is empty. I have tried everything to remedy this issue. How do I get the updated software?

  6. how do you get the software update to fix the EU code? how do you get the update into the washer?
    is there anywhere to get a manual for it? I bought it from Lowe’s in their refurbished section, not the new and we never got a manual with it.

  7. I am. Getting a UE code halfway through spin. Rinse Cycle. With no. Water in tub and then add time. And start to. Fill up. Again ba k. To. 17 minutes from 12.00. Could it be a loose wire or. Mother board it also. Doesn’t have a recalland. I. Believe the update has been. Applied already. It’s a wt5075cw

  8. Hi, We’re having problems with the UE code on our LG Top Loading Washing Machine.

    How can we get the software update that addresses this issues?


  9. My LG Smart Drum continually shows a UE error nothing remedies the error. Additionally the drum does not seem to spin fast enough to extract water from the clothes. Please assist. Thank you

  10. Washing Machine Model: WT4970CW
    Purchased in 2014.
    Since about 6 months in owning this machine same problems that everyone else mentioned.
    UE errors uE errors, fills with water and stop or drains and leaves contents dripping wet.
    I’ve talked to support and was lead to believe that it’s a leveling issue or load is imbalanced.
    I’ve put up with it for another 2 years believing it was my fault and continued to stop and start the loads countless number of times per load shifting items around inside the wash tub until the cycle finishes.
    Sometimes I have placed dripping wet items in the dryer because the wash would never properly finish.
    I’ve had ENOUGH of this frustration from LG washing machines.
    Where were these reviews and complaints when I researched and bought what I thought was the finest product on the market?
    Clearly there is a “PROBLEM” with this LG product and needs to be a recall or class action lawsuit if anyone has the know how to get that started.
    I’m going to check for loose parts underneath the washer this evening and pray that I find something to tighten and resolve this issue.
    Otherwise it’s to the curb with this frustrating piece of appliance.
    I’m so frustrated and dissatisfied with this LG product that if I cannot get it resolved at no cost by warranty or some other courtesy of LG I would rather spend another hundreds of dollars on anything other than LG to replace it and will discourage anyone from buying LG products. If anyone has suggestions on a fix please advise.

    1. DIY Project Help Tips

      Dan Clark,
      Yes sir we have heard many cases of frustration with LG washers.
      If you need parts, check Amazon for LG Washing Machine Parts as it is cheaper then getting the parts from an appliance repair company.

      If you need a new RELIABLE WASHER:
      CONSUMER REPORTS rates the MAYTAG MAXIMA MHW6000XW one of the best.
      See the washer here… MAYTAG MAXIMA MHW6000XW

      We recommend the Whirlpool Washing Machine WFW92. This is our choice on testing washers. This is a supreme Whirlpool washer and is an AMERICAN company.
      Here is a link to see the washer…. Whirlpool WFW92HEFW washing machine

      If you need any more assistance, let us know.


  11. My LG washer regularly (5-8 times per week) gets the UE error code and when I go to fix it, the wash tub is completely full of water and the wash cycle has only run for maybe 5-10 mins. It’s rarely on the spin cycle when the error occurs. Is there a way to fix this?

  12. LG does not care but Im going to convince Lowe’s that they should not be selling these washers. I’m keeping a warranty on mine and calling Lowes every time it shows a UE so they can document what a sorry washing machine this is. Going to buy a Maytag and never buy another LG product as long as I live.

  13. Same problem with LG top load washer.
    Get uE code on half or more of the loads.
    Had a long chat with LG customer service and got no help whatsoever.

  14. This was the solution to my UE error on my LG top load washer (WT 5101HW):
    I had the same UE error come up on my 7-year-old LG topload washer two weeks ago. To make a long story short, the main rotor mounting nut securing the rotor assembly underneath the washing machine was very loose. The rotor assembly that is held in place by that nut was about an inch lower than it is suppose to be. After this nut was tightened up with a ratchet, the UE error was gone and now the washer performs without any problems.
    Also, the main nut that secures the washer washplate in the tub was loose, and I tightened this up with a ratchet also (If you remove the washplate, there will be a lot of slimy mildew looking material under it. I cleaned this off and now the chronic mildew smell in my washer is gone).
    Now the washer goes through the entire wash cycle normally.
    Hope this is helpful to someone out there!

    1. Yes, this is the solution. Called a repairman out and he wasn’t any help.
      First I just pried up the cap inside the washtub and tightened the small nut underneath. That seemed to help a bit but not much. Then I saw this post. I pulled the washer out from the wall, leaned it back against the wall, looked underneath and tightened the large nut in the center as much as I could. Just used large pliers. No more UE code. Hooray for not having to spend another $800!

    2. Started having the dreaded UE message after a repair by a “certified” LG repairman. Found your post 5 minutes before going out the door to by a new washer. You’re a genius. BTW Lowes wants to talk to you about a lost sale.

    3. Thanks for your post! It’s still helping people with this problem 2 years later. Here’s my story.
      I have a LG WT1101CW top load washer. 2 months after the 5 year extended warranty ended my washer started going into an endless spin. It would wash, rinse, drain just fine but then it would spin forever. It never gave an uE code. The machine was level and I always balance the clothes. Sometimes I would stop it in order to finish the cycle. A few times when it finished it would show a UE code. I searched the internet and I called LG. I didn’t think it was the shocks so I ordered a main control panel. The part arrived broken so I returned that (another story) and started searching the internet again. I found this post. I read it to my handy husband and he said “that makes sense lets try it!”. We tipped the washer up, the main rotor nut was tight so then we tried the nut in the tub – it was loose, not a lot but it was loose. We also cleaned out all the nasty gunk under the cap. It’s hard to believe that was the problem but I’ve done about 8 different loads of laundry now and everything is working fine. I can’t thank you enough for your post!!!! Where would we be without people posting things on the internet? Thanks again.

  15. The sound signal on my LG top loading washer is not activated when the power button is pushed or when the wash is finished. How can I fix it?

  16. Kimber Bogema

    My model is WT5170HV
    Making it worse, the serviceman who took care of an issue early on wrote the wrong model number on my paperwork.
    Imagine how hard it was for me to get the right model number.
    I am SO SICK of the UE error.
    I have disabilities and having to get up and down to the washer is a HUGE issue for me.
    So we are just ignored.
    There should be a way to update our firmware.
    If it were available I would use my own smart phone to fix it myself.
    I don’t have many hundreds of dollars to fix this.
    It was supposed to super clean my clothing without wrecking it, and there should have been very few issues as it is all sensors and control board to manage it all, even load size etc.
    Less loads because mine is a huge drum size.
    I am begging someone at LG to address this.
    I had no idea, I thought it was my fault.
    I bought the super extended warranty but it expired in January.
    Had I known it was a common issue I would have called in repair well before the warranty was up!
    I would have asked them to look at it before now.
    It won’t run a load through AT ALL now.
    I can’t even hire someone to help me because nobody is allowed to sell parts to me because I am not an authorized dealer?
    I live in Southern Ontario in Canada.
    LG please restore my faith in your brand.

  17. Christine Lentine

    I am so tired of almost every load displaying a UE. Error code even though floor and machine is balanced. This company should take care of this issue. The next machine I purchase will not be from this company of the issue does not get resolved. I shouldn’t have to pay a repair man for issues that are common for this type washer. I paid enough for the set as it is

  18. Francis Kolenda

    Service man just replaced all 4 struts on LG Washing Machine and it is still showing unbalanced load error. Ready to toss this machine. Any help is appreciated.

  19. Same problem here. I called them and they want $285.00 for a service code. Biggest POS I ever bought.

  20. My top load washer has the UE error code every wash. It even does this empty and the washer is level. What else could it be.

  21. oguchi Stephen

    My machine displays the error code UE without clothes it, what can I do to stop the error for continuous cycling?

  22. I get this error when running tub clean. I’m not able to complete a tub clean. And there’s nothing in the tub except water! I checked the center piece as suggested and it looks fine. Not sure what else there is to do.

  23. We have the same issue with our top loading LG washer!! Takes forever to finish a load of wash! Come on LG fix these machines for us!

  24. I was shocked to find that the small bolt under the agitator was loose and this fixed my issue with the UE errors. It really wasn’t even super loose. I was ready to hall it to the LG home office and drop it in the parking lot.

  25. We have the same problem as thousands and thousands of other consumers have complained about. Our LG wt1101cw washer is on a flat concrete floor and perfectly leveled. It doesn’t matter if we have a full load or nothing in the machine at all it keeps refilling and trying to balance a load that is centered perfectly or not even there. This happens every time and it takes two hours and constant resetting to get a load done.
    My question to LG is if we replace the ‘out of balance / evaporation sensor’ is it going to finally wash our clothes without incident?

  26. We are having the same issue with our top load LG washer. We have adjusted and leveled it, tried smaller loads, low or no spin but still having same issue. Is there a known fix for this?

  27. Our washer shows the UE code many many times during each load I try to wash. We have done everything you have suggested but nothing absolutely nothing has worked. Do we need a new sensor?

  28. My top loading LG washing machine… every time I wash something I have to make sure it doesn’t keep filling up with water from the UE code.
    I actually sit and watch every load when it gets ready to spin.
    I can’t wait until the day when I can get another brand of machine.
    LG should replace every one of these machines.

  29. I have a top load washer which is only a little over three years old.
    UE error code comes up on every load and when there is no load!
    Can you please help?

  30. Hello my lg washer continues to have UE message and with every load no matter what I washing, towels, sheets, baby clothes or adult clothes it cycles 3 times and then sits until I find it, my water bill has significantly increased. I have leveled the washer I have made sure things are distributed, nothing seems to solve the problem. Very frustrating!

  31. I agree. It should never have been sold in stores. I think we all are going to lose the cost of the washers because they are all going to have to be replaced by another brand by each of us. LG does not want to take the responsibility of replacing these machines.

  32. I have a customer with model WT4870CW washer that keeps showing the UE error. The serial # is 308PNXL2A818. Does the software need to be reprogrammed?

  33. My LG top load washing machine almost always gets the UE error.
    Sometimes I remove and reload the wet heavy wash and it is fine but other times it takes several attempts.
    Most recently it took 4 hours to complete a load of 6 bath towels.
    We have made sure the tub and unit are level.
    Is there a recall?
    Certain models need reprogramming?
    Just curious before I call in a service call and spend mega money on something that may or may not be fixable.

    1. Our LG Washer and Dryer is between 3 and 4 years old. Since we have owned this washer it has constantly given us “UE” code errors. When you read the manual or their advertising it looks like just a simple issue that you have overloaded the machine. This is not true. This is a constant problem with our washer dealing with a small or large load. It just took me 3 hours to complete a normal wash before I could put clothes in dryer. I have also spent many hours on the internet looking for a solution. No real answers other than keep it on a low spin cycle. 90% of the reviews I see state that they have received little to no support from LG and that they are just trying to get a few more cycles out of it before they can move to another washer from another company. I am just saying this so other consumers looking at this product will be better informed.

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