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Samsung Refrigerator Ice Maker Quit Working – How To Fix?

I have a Samsung refrigerator freezer. My upper ice maker has quit working. We reset the ice maker and it will not reset and make ice. Not sure if pressing and holding the test or reset button or just pushing it once resets it but we tried both methods and it will not reset. When pressing the reset button, there is no beeping or ding noise. The ice maker does not cycle no matter what I do. We unplugged the refrigerator for 2 hours, and still the ice maker will not work or reset. We ran the defrosting cycle and that did not fix the situation. Can you tell me what I should do in this situation? The model number of my fridge is Samsung RFG298HDRS dual ice maker. (Two independently controlled ice makers – one in the fridge, one in the freezer)

Refrigerator Ice Maker Quit Working - How To Fix Samsung RFG298HDRefrigerator Ice Maker Quit Working – How To Fix Samsung RFG298HD

How To Troubleshoot Ice Maker

Before you suspect the ice maker is faulty and needs to be replaced, the ice maker may NOT be working properly because of the following issues…

1. When you press the ice Test button, you will hear the refrigerator chime or ding-dong. When the chime sounds, release the Test button. The chime sounds automatically again to let you know the ice maker is working properly.

2. The ice making function may be turned off. Check the front panel and be sure that the ice maker has not been manually turned off. See images below…

Samsung Ice Maker Turned OFFIce Maker Turned OFF?

Refrigerator Ice Maker Panel - Ice Maker

Turn Ice ON or OFF - Samsung Ice Maker

Turn Ice ON or OFF Using Panel Controls

3. If you recently changed the water filter, press the Alarm button and hold for 3 seconds to reset the water filter. (The color of indicator changes from red to blue, green, or yellow)

4. If the Refrigerator door is open, the ice and water dispenser will not work. Close the refrigerator or freezer door to allow the ice maker to function.

5. To operate the ice maker properly, water pressure of 20 ~ 125 psi is required. Make sure the refrigerator is within the Recommended Temp (Fridge) 38°F (or 3°).

6. If ice doesn’t come out, pull out the ice bucket and press the test button located on the right side of ice maker. Do not press the test button continuously when the tray is filled with ice or water. Water may overflow or ice may jam the bucket.

Samsung Ice Maker Test ButtonIce Maker Test Button

If the ice maker is still not working properly after you have read and applied the above, you may need to remove and replace the ice maker. Be sure to fully troubleshoot the ice maker before you replace it. Try removing the ice maker and checking it visually for any obvious faults.

How To Remove The Ice Maker From Refrigerator/Freezer

Note: When removing the ice maker, power should be turned off for safety reasons. The food will need to be removed and put into another refrigerator or freezer if the refrigerator will be turned off for a long period of time. The step-by-step below shows how to remove the ice maker without removing food. Remove and replace the ice maker in a timely manner or food may spoil.

Step-By-Step – Removing The Ice Maker

  1. Close the water valve to the refrigerator.
  2. Unplug the refrigerator from power.
  3. Unplug the wire harness to the ice maker.
  4. Slide the ice maker out.
  5. Check the ice maker for obvious malfunctions.
  6. If the ice maker is faulty, replace it with new.
  7. If the ice maker simply needed to be adjusted, adjust it.
  8. Make sure the ice maker is clean and in working order.
  9. Replace the working ice maker back into the refrigerator/freezer.
    (When reinserting the ice maker/tray, be sure that the tray is well centered at the entrance, if not, the tray may get stuck.)
  10. Connect the wire harness to the ice maker.
  11. Open the water valve to the refrigerator.
  12. Plug the refrigerator back into power.
  13. Turn the ice maker ON (if applicable) and give the ice maker at least 3 to 12 hours to make ice.
  14. If ice is produced, the ice maker is in working order.
  15. If ice is not produced, recheck the water valve, ice settings on the panel, and check that the wire harness is connected.

Safety information when removing and replacing an ice maker:
Do not put your fingers, hands or any other unsuitable objects in the chute or ice-maker bucket.
Do not try to disassemble the ice maker.
Do not wash or spray the ice bucket with water while it is in the refrigerator.

If the ice maker is faulty and your refrigerator is model number Samsung RFG298HDRS, you will need part number SAMSUNG DA97-07365G ASSEMBLY ICE MAKER. This ice maker is a new ice maker assembly and will fix a broken ice maker on all RFG298HDRS refrigerators.

Samsung RFG298HDRS Ice Maker ReplacementSAMSUNG DA97-07365G ASSEMBLY ICE MAKER

Samsung Refrigerator Service PDF User Manual For RFG296HD, RFG297HD, RFG298HD, RFG29PHD, and RFG29THD model numbers.

More help for ice maker problems, Ice maker not making ice

If you need help with your ice maker please leave a comment below explaining your ice maker issue.

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15 thoughts on “Samsung Refrigerator Ice Maker Quit Working – How To Fix?”

  1. I have a Samsung French door refrigerator model RS25J500DSR. The ice maker stopped working. I removed ice bucket and pressed test button for few seconds, with no chime or beep noise. There is ice in the tray but doesn’t release to bucket. How do I fix this issue?

  2. For those with issues where ice is made only on pushing the reset button: New Samsung fridge owner here. My ice maker suddenly stopped making ice. Tried all the steps noted online. A reset would force ice to drop, but wouldn’t continue to fill the ice bucket. Out of frustration, I bought some ice trays and manually added ice to the ice bucket. Through observation, I noticed that the ice maker would cycle to make ice only when the bucket wasn’t empty. So what is happening, I believe, is that the ice maker’s bucket fill sensor arm lowers too low and is returning a bad out-of-range value. To keep your ice maker continually working to keep the bucket full, insure that you have at least a layer of ice at the bottom of the bucket. I keep two ice trays in the freezer ready to pour into the bucket anytime my ice is completely used. Be sure to use an ice tray the size of your Samsung ice cubes otherwise they’ll jam the bottom. If you have large rectangular ice trays, fill them halfway and they should still work.

  3. So, I have completely disassembled the ice maker and it seems as though it may be the thermal fuse that’s my issue. I may try to replace it. The ice maker makes a whirring noise as if the motor and ice cube sweeper are trying to push the ice out of the tray, but there isn’t enough torque. Whenever I remove the ice maker, it has ice cubes in the tray. So, I think that everything else is working just fine. Is there anything else that you would recommend I look for/at before moving forward?

  4. It’s not the door chime that I am referencing. The refrigerator does two quick, short times (think ding-dong on a doorbell) and then it doesn’t seem to even try to run a test after pressing and holding the test switch for about 2-3 seconds. I get no error codes when unplugging, leaving the refrigerator unplugged for a few minutes, and then plugging the refrigerator back in. I don’t want to replace the ice maker if it isn’t the issue. It is an RFG237AARS Series Samsung refrigerator with a DA97-07592A Ice Maker. It just won’t make ice. When I took the ice maker out, there were actually a few cubes sitting in the tray. I left it out for about 6 hours before reinstalling. It still isn’t working though. I’m not sure exactly what to look for when the ice make is uninstalled to see if the ice maker is actually working or not, but I didn’t see any obvious issues. Nothing looked broken or out of place. Do you have any other recommendations?

  5. ALLEN VETTER - DIY Repair Assistant

    The chimes coming from your Samsung refrigerator can be explained here. Samsung rfg237aars chimes twice…

    Beeping or chiming
    If your refrigerator is beeping even when the doors are closed:
    Beeping with a blinking display means the temperature in the refrigerator is too high.
    This could be normal in some cases, like after a power outage.
    Correct the cooling issue to resolve the beeping.
    Most Samsung models have a door alarm which will beep if the door is not shut.
    Open the doors, confirm nothing is in their way, and firmly close them.
    Some models can toggle this feature with the Alarm setting.
    If the beeping has been happening since the doors were removed and reattached, then the doors were not reattached correctly and service is not required.
    See your user manual for the proper procedure to connect the wire harness.
    Make sure the beeping is actually coming from your refrigerator and not something else, like a microwave or smoke alarm.
    One method to check this is to unplug the refrigerator.
    If the beeping continues, it’s absolutely not from your refrigerator.

  6. I have a Samsung rfg237aars and when I press the test switch, it chimes twice and then does nothing. Any suggestions?

  7. Have tried all methods to get ice maker to work. Noticed that the test button does not chime . model RF23HTED WHAT CAN BE DONE TO OPERATE TEST OR MAKE ICE?

  8. My ice maker has same problem: no chime when reset button is pressed and lever arm stuck in up position. Have you had any success?

  9. James B Patterson

    I have the Samsung RFG298HDRS/XAA Refrigerator and the lower ice maker is not working. I have replaced the icemaker and still won’t work. I can press the re-set button and nothing. Where do I look from here? The upper ice maker is working.

  10. I have a Samsung refrigerator/freezer model #RS261M DBP and the ice maker is not working at all the reset button does nothing but, the lever arm is stuck in the up position . What to do? Everything else works fine!

  11. I have a Samsung French door refrigerator model# RF28HFEDTWW/AA . IT HAS A UPPER AND LOWER ICE MAKER. HOW DO I TURN OFF THE UPPER ICE MAKER?

  12. Marie Micheletti

    Our ice machine has lost its ability to turn the spiral rod that moves ice along to the exit. The mechanism in the freezer turns just fine, the problem lies in the receiving bucket. It refuses to respond to the control at the back of the freezer trying to turn the spiral rod. Model # RF267ABRS Serial # A14242BS101298 V

    Is this an item that can be fixed or only replaced by a new bucket entirely?

    If replacement is necessary, would you please list the website where I may find it and the item number?

    Thank you,

  13. Samsung Refrigerator RF260BEAESR/AA. Makes Ice only when pushing the Reset Button. I have replaced New Filter Assembly and Ice Maker….Help!!

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